Troubleshooting Problems in Lone Star College-Online Vista
- Many problems can be solved by preparing your computer for use with Lone Star College-Online Vista.
- Many problems seen include, but are not limited to:
- Missing my computer icon in Lone Star College-Online Vista.
- The inability to upload files.
- The inability to submit files.
- The inability to enter chat or mail tools.
- Unexpected error messages in Lone Star College-Online Vista.
- Resolving Java Issues:
- Passing the java check in Vistadoes NOT mean that you have the prefered version of Sun Java.
- *IMPORTANT* Remove any versions of Java that may still be installed; multiple versions will cause problems!
- Install the prefered version of Java:
- Turn off the automatic updates.
- A full set of instructions can be found here: http://Online.lonestar.edu/128689/
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- Resolving Browser Issues:
- Internet Explorer 7:
- Mozilla Firefox:
- Check PC settings.